A returns and refunds policy
(of which we are actually quite proud)
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We try our best to make sure it never happens, but sometimes you
might need to return contact lenses. Here’s an outline of our returns
policy that has been developed with you in mind.
- If your prescription changes…
That’s no problem. If you go for an eye check and your prescription
has changed, just return any leftover lenses, unopened and in their
original, undamaged box and we’ll refund your money – provided it’s
within six months of you buying the lenses. We’ll refund your
account within seven working days once we’ve checked the returned
products. Naturally, we’ll be happy to supply replacement lenses to
your new prescription.
- If we ever get it wrong…
Thankfully it doesn’t happen very often at all. But if we supply the
wrong products, or they’re somehow damaged in transit, just return
them to us and we’ll refund your money – including the cost of
shipping – and supply the correct products just as fast as we
possibly can.
- If you’re just not happy...
If it turns out that you receive your order and you’re just not
happy with it for any reason, you may return it to us for a full
refund on all the products. We’d like to say ‘no questions asked’.
But, actually, we’ll probably ask you what was wrong – just so we
can improve things for next time.
Now, we hope you can see that you can shop with total confidence at
GetLenses. Why go anywhere else?
Here are handy returns labels for you to print and stick to your returns
package.
Freepost from the UK:
GetLenses
Freepost MMR00002
York
YO26 6ZZ
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International:
GetLenses
4 Opus Avenue
Novus Business Park
Nether Poppleton
York
YO26 6BL
UK
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