For your convenience, there are three different ways to order your contact lenses through GetLenses.
Send us a copy of your prescription
You can place your order first and then either fax us a copy of your
prescription on 01904 595100 or email a scan or photo of it to
It needs to be in date (within the past 12 months) and legible.
Ideally, we’d like to have a copy of your prescription within 24
hours so we can get your order to you as quickly as possible. We’ll
check your prescription against what you’ve ordered to make sure all
the details are correct.
We can validate your prescription with your optician
All you need to do is enter your optician’s details online and we’ll
do the rest. We’ll phone them to confirm your prescription is in
date and correct compared with what you’ve ordered. Most opticians
know us so there isn’t usually a problem with obtaining your
prescription from them.
No prescription? No problem – there is another way
If you can’t find your prescription but you know what it should be
(by looking at the end of your contact lenses box), select ‘no
prescription’ in the checkout. Your order will be processed by our European site , GetLenses BV. It’s very important that you double
check what you’re ordering is correct as we do not check your
prescription with your optician.
If you want to send us a copy of your prescription or ask us to check
it with your optician, we can’t process your order until everything has
been validated. If we haven’t heard from you within 48 hours, we’ll
contact you to remind you.
With contact lens orders dispatched from the Netherlands, delivery is
still free of charge.
Not found what you were looking for? Go back to our Help & Information Page.