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Privacy Policy

Website Privacy policy


GetLenses Limited (“we”) are committed to protecting and respecting your privacy. This policy (together with our Terms of Website Use) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


For the purpose of the Data Protection Act 1998 (the Act), we are the data controller. Our registered office is at 411 Tower Bridge Business Centre, 46-48 East Smithfield, London E1W 1AW. Our main trading address is 4 Opus Avenue, Novus Business Park, Nether Poppleton, York YO26 6BL, UK.



Information we may collect from you


We may collect and process the following data about you:


  • Information that you provide by filling in forms on our site www.getlenses.co.uk (our “Site”). This includes information provided at the time of registering to use our Site, subscribing to our service or requesting further services or information on our Products. We may also ask you for information when you enter any competition or promotion, and when you report a problem with our Site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Site and of the fulfilment of your orders.
  • Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.


IP Addresses and cookies


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.


We may use a cookie file to enable us to recognise you when you return to our Site. Cookies contain information that is transferred to your computer's hard drive. This will help us to deliver a letter and more personalised service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.



Where we store your personal data


All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.



Uses made of the information


We use information held about you in the following ways:


  • To ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

Except as described in the following paragraph, we will not use your data to provide you with information about any goods and services which you have not specifically requested, and we will not pass your information to any third parties to use for marketing purposes.


If you are an existing customer, we may contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you do not want us to use your data in this way, please untick the box in Email Preferences on page: https://secure.getlenses.co.uk/customer/account/edit.



Disclosure of your information


We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.


We may disclose your personal information to third parties:


  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If GetLenses Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use or Website Terms and Conditions of Supply and other agreements; or to protect the rights, property, or safety of Postoptics Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Your rights


You have the right to ask us not to process your personal data for the internal marketing purposes referred to in the “Uses made of the information” section above. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by post at 4 Opus Avenue, Novus Business Park, Nether Poppleton, York YO26 6BL, UK or by email to enquiries@getlenses.co.uk.


Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.



Access to information


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.



Changes to our privacy policy


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.



Contact


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 4 Opus Avenue, Novus Business Park, Nether Poppleton, York YO26 6BL, UK or by email to enquiries@getlenses.co.uk.

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