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Returns and Refunds

We try our best to make sure it never happens, but sometimes you might need to return contact lenses. Here’s an outline of our returns policy…

If your prescription changes…

That’s no problem. If you go for an eye check and your prescription has changed, just return any leftover lenses, unopened and in their original, undamaged box and we’ll refund your money – provided it’s within six months of you buying the lenses. We’ll refund your account within seven working days once we’ve checked the returned products. Naturally, we’ll be happy to supply replacement lenses to your new prescription.

If we ever get it wrong…

Thankfully it doesn’t happen very often at all. But if we supply the wrong products, or they’re somehow damaged in transit, simply return them to us. Then, we’ll supply the products you wanted (if the cost is less, we’ll refund the difference; if it’s higher, we’ll amend your invoice accordingly). If you prefer, return the order and we’ll refund your money.

If you’re just not happy...

If it turns out that you receive your order and you’re just not happy with it for any reason, you may return any unopened, unmarked boxes to us within seven days of you receiving your order for a full refund on all the products. We’d like to say ‘no questions asked’. But, actually, we’ll probably ask you what was wrong – just so we can improve things for next time.

Now, we hope you can see that you can shop with total confidence at GetLenses. Why go anywhere else?

Here are handly returns labels for you to print and stick to your returns package.

UK Return Address:


(Please ensure your write only this on your package in capital letters)

International: GetLenses, 4 Opus Avenue, Novus Business Park, Nether Poppleton, York, YO26 6BL, UK

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